All orders will now be shipped from our Lisbon warehouse.
EU: £5.00 with Tracked CTT Mail. Free shipping on orders above £200.
UK: £8.00 with Tracked CTT/ Royal Mail. Free shipping on orders above £200.
USA, Canada & PRC: £10.00 with International Signed & Tracked CTT Mail
Australia: £11.00 with International Tracked CTT Mail
Rest of the world: £10.00 with International Tracked or Signed CTT Mail
Shipping method: We use CTT for all orders.
We normally ship between 1-3 working days after the order has been placed
For international orders, we are not responsible for custom, duty and taxes.
Our products are completely handmade by living human beings, therefore every single piece is unique and have artisanal qualities. While executing embroideries, it is only natural that the artisans interpret the sketched design and the mock-up embroideries in their unique way and leave a stamp of their own personalities on the product. We believe that these slight differences in our products is a desirable trait, but if you are not happy with your purchase, we will accept returns. We request you to send us an email at email@example.com explaining the reason for your return within 7 days after you receive your package. Please remember to also provide us with your name, your address and your order number. After your request has been approved, we will send you an email authorizing you to send us back the products. The email will also include the appropriate instructions and destination address. The products must be received unused and in their original packaging.
Please note that you will be responsible for the shipping cost as well as the duties and taxes on your return.
Upon receipt of your products, we will provide you with online coupon number usable within 30 days in our online shop.
For further information on returns and exchanges, please send us an email.