All orders are shipped from our studio in Lisbon, Portugal.

Rates:

• Portugal & Spain: €5.00 with Registered & Tracked CTT Mail.

• EU: €8.00 - Tracked CTT Mail or  €35.00 - Express 4 Day Delivery via CTT mail

• UK: €12.00 - Tracked CTT Mail or  €35.00 - Express 4 Day Delivery via CTT mail

• US: €98.00 - DHL Express with Track & Trace

• Rest of the World: €15.00 - International Tracked CTT Mail or  €45.00 - Express 5 Day Delivery via CTT mail

Method:
We ship via CTT Mail for all destinations, except for the U.S., where we use DHL Express.

Processing Time:
Orders are normally dispatched within 1–3 working days after being placed.

Delivery Time:
With standard tracked shipping, orders are typically delivered within the EU in 10 working days or less, and to the rest of the world in 15 working days or less. Once parcels leave Portugal and arrive at their destination, they are delivered by the local postal service. Delivery times may vary depending on local handling. For faster delivery, please choose the express shipping option at checkout.

Customs & Duties:
For international orders, please note that any customs, duties, or taxes are the responsibility of the customer.

Returns & Exchanges

Our products are handmade, and each piece carries artisanal qualities. Slight variations in embroidery and finish are natural and reflect the unique stamp of each artisan.

If you are not fully satisfied with your purchase, we do accept returns.

How to Request a Return:

1. Send an email to info@wenlinstudio.com within 7 days of receiving your order.

2. Include your name, address, and order number, along with the reason for return.

3. Once approved, you will receive instructions and the return address via email.

Conditions:

• Items must be unused and in their original packaging.

• You are responsible for return shipping costs as well as any duties and taxes.

• Upon receipt of your return, you will receive an online coupon code, valid for 30 days in our online shop.

For further information, please contact us at info@wenlinstudio.com.